Terms and Conditions

This Cookie Policy describes how Digitise uses cookies and similar technologies to provide, customize, evaluate, improve, promote and protect our Services.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

We use both session and persistent cookies on our website.

The cookies that we use on our website, and the purposes for which they are used, are set out below:

Digitise core services cookies - These Cookies are essential for the overall experience and performance of the Service. They are only dropped into your browser once you sign up for our Services. We do not recommend disabling as it might result in malfunction of the Services.

Digitise analytics cookies - These are cookies to track the performance and analytics of all Digitise websites. They are enabled by default.

Third party analytics cookies

We use Google Analytics to analyse the use of our website.

Our analytics service provider generates statistical and other information about website use by means of cookies.

The information generated relating to our website is used to create reports about the use of our website.

Google Analytics’ privacy policies are available at: http://www.google.com/policies/privacy/

Opting out of Google Analytics: You may reject or delete Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on. You can find out more about what that is, how to download it, and how it works here: https://tools.google.com/dlpage/gaoptout

Other third party cookies

Intercom

We use Intercom for providing live-chat and support our customers. Intercom uses cookies to remember live chat sessions and the last visited page.

Intercom’s terms and policies are available at https://www.intercom.com/terms-and-policies

You can reject Intercom cookies from their cookie policy available here: https://www.intercom.com/terms-and-policies#cookie-policy

ConvertFox

We use ConvertFox for providing live-chat and support our customers. ConvertFox uses cookies to remember live chat sessions and the last visited page.

You can find ConvertFox’ privacy policy here: https://convertfox.com/privacy

Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Deleting cookies

You can delete cookies already stored on your computer; for example:

in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11).

in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".

in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

Deleting cookies will have a negative impact on the usability of many websites.

Our details

This website is owned and operated by Dcyfer IT (Pty) Ltd.

You can contact us by email using support@digitise.io

Referral Tracking

Digitise will provide the Affiliate with the option to create affiliate links with which to promote the product. Digitise will track users who have visited these Affiliate Links using cookies which expire after 60 days. Only users who make a purchase while the cookie is active will be considered referrals of the Affiliate and recorded as such in the Affiliate Dashboard. The last cookie will get the credit for the purchase of a subscription.

The Affiliate is not authorized to modify or alter the cookies in any way. Digitise is not responsible for any tracking or reporting errors that may result from any modifications to the Affiliate Link or the cookies.

Affiliate Fees and Payouts

A referral will become eligible for payout ("Eligible Referral") after 30 days of a successful subscription if it meets all of these criteria:

The referral makes a purchase of a new subscription with a term that is one month or a full year.

The referral's account remains active and in good standing.

The referral's account has not had any of its payments refunded, charged back or otherwise reversed.

All web page error requests (such as 403 errors or 404 errors) will direct traffic to a default Digitise error page. This error page informs visitors that the web page they are looking for cannot be found, and may include, but without limitation to, the following:

Links to additional products and services offered by Digitise.

Advertisements for products and services offered by third parties.
An internet search engine interface.
Failure to meet any of these criteria will permanently void the referral and disqualify the referral from any potential payouts.
The Affiliate is entitled to receive a recurring agreed-upon commission for each active Eligible Referral that is recorded in the Affiliate Dashboard ("Affiliate Fee"). Affiliate Fees will be payable only when the Affiliate has at least 3 Eligible Referrals that are active. Payments will be transferred to the payable balance after 30 days from a successful subscription event. The minimum payout amount is R 500

All Affiliate Fee payments will be payable in United States Dollars only, except as otherwise determined by Digitise in its sole discretion. Payment will be made through PayPal or a bank transfer against a valid invoice issued by the Affiliate using the payout section located in the Affiliate Dashboard. The Affiliate is responsible for providing Digitise with the full and accurate details that are required to remit the Affiliate Fees and is solely responsible for any delays in payment resulting from its failure to do so.

Referrals will become void, and any unpaid Affiliate Fees will be forfeited, after 12 calendar months.

In the event of any activity deemed suspicious by Digitise, Digitise may delay the payment of Affiliate Fees by up to 6 calendar months to verify the relevant transactions. Digitise reserves the right to recalculate, void, or disqualify any referrals or Affiliate Fees in the event of any fraudulent, deceptive or otherwise illegal activity.

Referrals for purchases made through Digitise promotional or special offers are not eligible for payout.

There will be NO commission payouts for personal usage of the product. The affiliate is not for gaining a discount on your personal accounts and projects. We maintain a strict policy and revise all the commissions and they will NOT be paid if such personal exploit is being detected. Affiliate termination is possible if there is a violation of the rule.

Promotions

Digitise hereby grants the Affiliate a non-exclusive, non-transferable, limited license to use the Digitise logos for the sole purpose of promoting our service within the context of the Affiliate Program. This license will expire upon termination of the Affiliate's participation in the Affiliate Program.

The Affiliate may only display advertisements that contain Digitise's logos or service marks in good taste. The Affiliate may not use Digitise's logos or service marks in a manner that, in Digitise's sole discretion, portrays Digitise in a negative light.

The Affiliate will be solely responsible for its own marketing activities. All marketing activities must be professional and in full compliance with all applicable laws.

Digitise may, without prior notice, require the Affiliate to remove or modify any advertisements in Digitise's sole discretion.

In case of a promotional higher affiliate rate with an end date such as the Promotional 50% affiliate commission, you get the promotional rate for all the subscriptions happening until the end date of the promotion. After the expiration date, all of the new and recurring subscriptions will be at the regular commission rates.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file - https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf

How do we share your information?

The data of Digitise Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:

We are legally obligated to do so
In order to fulfill contractual services for the Digitise user and/or in order to enforce the rights and obligations of these terms of use and the corresponding contractual relationship between the Digitise user and Digitise.

In order to perform the Digitise service, it may be necessary for Digitise to employ the use of third party services. In that case, data may be shared with the list of companies in Annex A

Your Rights

You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at privacy@digtise.io to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here.

You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.

Please note that, for technical reasons, there can be a delay in deleting your personal information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others' rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.

The content on your Digitise website

All information that you put on your Digitise website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.

As Users may have a seasonal site or come back to us after an Account becomes inactive, we don't immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.

You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Digitise.

Administrative access to your Digitise website

Please be aware that Digitise team members are also authorised in specific situations to access the administrative section of your Digitise website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Digitise site, including all password-protected areas.

We use cookies to:

Authenticate you - cookies help us to verify your account and to automatically log you into your website from the same browser.
Understand and save user's preferences for future visits
Keep track of advertisements
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

Third-party services may use cookies to help you sign into their services from our Services. Any such third-party cookie usage is governed by the policy of the third party placing the cookie.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. To learn more about Digitise and the cookies, please go to our Cookie Policy.

Third-party services

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. To see all the services that we use, scroll down to Annex A.

Your relationship with End Users

If you're one of our Users, you will collect personal information about your End Users. For example, during checkout, you may ask your End Users to provide their name, address, email address, and payment information so that you can complete their orders.

You may also use cookies and similar technologies to analyze usage and other trends. You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users' information, including personal information you collect about them from us or using Digitise functionality cookies or similar technologies.

To learn more on how to make your website GDPR compliant you can check our blog post - You must publish your own privacy and cookie policy and comply with them. We're not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Digitise functionality or cookies or similar technologies) and we won't provide you with any legal advice regarding such matters.

b. End-user payment information

Your End Users' payment information may be processed via third-party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors' terms and policies.

We transmit your End Users' complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don't collect or store your End Users' payment information.

Updates to this Privacy Policy

We'll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we'll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we'll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.

Annex A

Amazon Web Services (AWS)

https://aws.amazon.com/privacy/

Part of Digitise's infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.

Microsoft Azure Cloud (Azure)

https://privacy.microsoft.com/en-us/privacystatement

Part of Digitise's infrastructure is hosted on Azure virtual servers.

SocketLabs

https://www.socketlabs.com/legal/privacy/

Some of Digitise's system emails are sent through SocketLabs

Google Analytics

https://policies.google.com/privacy

Analytics of how users are using our website

Google Calendar

https://policies.google.com/privacy

Create or delete events via the booking functionality

Facebook

https://www.facebook.com/privacy/explanation

Facebook is used for re-targeting of customers

Braintree

https://www.braintreepayments.com/legal/braintree-privacy-policy

Used for payments on all plans or payment forms

Intercom

https://www.intercom.com/terms-and-policies#privacy

To provide live chat support and notify for product updates

ConvertFox

https://convertfox.com/privacy

To provide live chat support and notify for product updates

ZohoMail

https://www.zoho.eu/privacy.html

Used for email correspondence

FreshDesk

https://www.freshworks.com/privacy/

For ticketing and support

Mailerlite

https://www.mailerlite.com/privacy-policy

For email marketing and notifications for product updates

Google Adwords https://policies.google.com/privacy

For PPC campaigns

Calendly

https://calendly.com/pages/privacy

For meetings scheduling

COOKIE POLICY